Telstra Mobile Plans - Critical Information Summary (2023)


Download a printable copy

Plan Small (S) Medium (M) Large (L) Extra Large (XL)

Monthly Charge

Casual month to month

Minimum Monthly Charge

Casual month to month

$55/mth$65/mth$85/mth$115/mth

Annual Price Review

Price may increase by CPI annually in July

Business Demand Data

Monthly Data Allowance

40GB 80GB 120GB 180GB

Network Access

3G, 4G/4GX 3G, 4G/4GX, 5G 3G, 4G/4GX, 5G 3G, 4G/4GX, 5G

Plan Speeds

Capped SpeedUltimate SpeedUltimate SpeedUltimate Speed

Minimum Term

Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Unlimited

Calls + SMS + MMS

To international numbers

Pay as you go or purchase an International Call & SMS Pack

Standard international call rates can be found athttps://www.telstra.com.au/mobile-phones/calling-overseas-from-australia

Roaming Calls + SMS + MMS

For use while overseas

International Day Pass or opt out. Standard international roaming rates apply if you don't have International Day Pass or travel in a country not covered by International Day Pass.

Roaming Data Allowance

For use while overseas

International Day Pass or opt out. Standard international roaming rates apply if you don't have International Day Pass or travel in a country not covered by International Day Pass.

What's Included

Your plan is for a post-paid mobile phone service.

  • Data-free Apple MusicSubscription charges apply. Non-Apple radio stations and non-music streaming use such as downloads, video streaming and social interaction will attract data charges
  • Live sport, data-free.For details,visittelstra.com.au/tv-movies-music/sports-offer
  • Free Telstra Air.You can access free Wi-Fi data at Telstra Air hotspots in Australia and Fon spots overseas. Download the Telstra Air app or visittelstra.com/airto activate

What's Not Included

  • SMS & calls to premium numbers (e.g. 19xx numbers)
  • Some satellite numbers
  • Content charges (including third party charges)

Visittelstra.com/customer-termsfor information on rates

Expiry

Excess Data Charge

Eligible Roaming Destinations

Maximum Early Termination Charges (ETC)

Devices

You can bring your own compatible device or purchase an eligible device with this plan, payable outright, or over 12, 24 or 36 monthly payments. Some devices may not have a 36 month repayment option.

Allowances

For use in a smartphone only. FairPlay Policy applies.

Telstra Plus

Sign up to earn Telstra Plus points today https://plus.telstra. com.au/ Silver Telstra Plus with up to 1 year upgrade for the first time you take up this plan Gold Telstra Plus with up to 1 year upgrade for the first time you take up this plan Sign up to earn Telstra Plus points today https://plus.telstra. com.au/

Domestic allowances: Calls, SMS and MMS to standard Australian numbers, as well as most 11xx, 12xx, 13xx, and 1800 numbers for use in Australia.

Telstra Directory Services (including 1223, 1234, 12456): $1.50 connection fee for through connection, plus standard rates for the connected call.

Monthly Data Allowance to use in Australia. No excess data charges in Australia, continue to access data at speeds of up to 1.5Mbps once included data allowance is exceeded.

The total Minimum Monthly Charge does not include additional monthly device payments.

Minimum Monthly Charge

Small (S) Medium (M) Large (L) Extra Large (XL)
$55/mth$65/mth$85/mth$115/mth

Monthly Data Allowance

Small (S) Medium (M) Large (L) Extra Large (XL)
40GB 80GB 120GB 180GB

Network Access

Small (S) Medium (M) Large (L) Extra Large (XL)
3G, 4G/4GX 3G, 4G/4GX, 5G 3G, 4G/4GX, 5G 3G, 4G/4GX, 5G

Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Unlimited

Calls + SMS + MMS

To international numbers

Pay as you go or purchase an International Call & SMS Pack

Standard international call rates can be found athttps://www.telstra.com.au/mobile-phones/calling-overseas-from-australia

Calls + SMS + MMS

For use while overseas

International Day Pass or opt out. Standard international roaming rates apply if you don't have International Day Pass or travel in a country not covered by International Day Pass.

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Roaming Data Allowance

For use while overseas

International Day Pass or opt out. Standard international roaming rates apply if you don't have International Day Pass or travel in a country not covered by International Day Pass.

What's Included?

Your plan is for a post-paid mobile phone service.

  • Data-free Apple MusicSubscription charges apply. Non-Apple radio stations and non-music streaming use such as downloads, video streaming and social interaction will attract data charges
  • Live sport, data-free.For details,visittelstra.com.au/tv-movies-music/sports-offer
  • Free Telstra Air.You can access free Wi-Fi data at Telstra Air hotspots in Australia and Fon spots overseas. Download the Telstra Air app or visittelstra.com/airto activate

What's Not Included

  • SMS & calls to premium numbers (e.g. 19xx numbers)
  • Some satellite numbers
  • Content charges (including third party charges)

Visittelstra.com/customer-termsfor information on rates

Device

You can bring your own compatible device or purchase an eligible device with this plan, payable outright, or over 12, 24 or 36 monthly payments. Some devices may not have a 36 month repayment option.

Allowances

For use in a smartphone only. FairPlay Policy applies.

Domestic allowances: Calls, SMS and MMS to standard Australian numbers, as well as most 11xx, 12xx, 13xx, and 1800 numbers for use in Australia.

Telstra Directory Services (including 1223, 1234, 12456): $1.50 connection fee for through connection, plus standard rates for the connected call.

Monthly Data Allowance to use in Australia. No excess data charges in Australia, continue to access data at speeds of up to 1.5Mbps once included data allowance is exceeded.

The total Minimum Monthly Charge does not include additional monthly device payments.

No longer available for new connections from 1 July 2022

Information about the service

Telstra will be switching off 3G in 2024.Before switch off, you can use handsets supporting 3G on 850MHz and 4G minimally on 700MHz and 1800MHz. See telstra.com/device for more information. After switch off you will still be able to access the Telstra Mobile Network provided your device is 4G voice enabled and 4G 700MHz compatible. Find out more: tel.st/goodbye3G

No Excess Data Charges In Australia

Once you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some webpages, videos, social media content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods.

Accessory Repayment Options

You can choose to repay the cost of eligible accessories over a fixed period of time. This applies to accessories with a cost of $120 or more and can be paid over a 12 month period. The charge for accessories will appear as a separate line item on your bill. There are 4 tiers available and if the total value of the accessory is more than one of these tiers, you’ll need to pay the difference upfront. If you cancel your accessory repayment early or cancel your service(s), your accessory repayment will also terminate and you will be required to pay out the remainder of your accessory repayments.

What happens if I cancel my plan early?

You'll need to pay out any remaining device and accessory payments.

If you receive a monthly credit and cancel your Plan or Device Payment Contract early, you will lose your credit and must pay the balance of any remaining device repayments on your next bill.

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Changes to your plan

From time to time we may make changes to your plan or add-ons (including price and inclusions), or we may move you to a new plan (which may cost more).

If we reasonably think that a change is likely to be detrimental to you, we'll tell you at least 30 days before making it.

If you don't like the change you can change or cancel your plan or add-ons and just pay out your device, accessories and services in full.

What happens if I go overseas?

If you are moving your existing service and it currently has International Roaming blocked this will continue to apply on your new Plan, otherwise, International Roaming and International Day Pass are activated by default on your plan. You can deactivate them by calling us on 125 109 from within Australia or +61 439 125 109 outside of Australia free of charge from your Telstra service. For an additional charge per day an International Day Pass lets you make and receive unlimited standard voice calls and SMS and includes 500MB data for use each day (AEST) when travelling in Eligible Roaming Destinations. If you use more than the International Day Pass data allowance, we will automatically add extra data in blocks of 1GB for $10 each.

Calls/SMS/MMS will be charged at international roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) if you:

  • use your service outside of Eligible Roaming Destinations
  • choose to opt out of your International Day Pass

Bill Payment Charges

  • To take up this plan you may be required to pay your bill using direct debit. To manage your payment details, visit telstra.com/directdebit
  • Paperless bills and electronic payments –Free
  • Payments made in person or by mail –Extra $1.00
  • Set up Email Bill attelstra.com/emailbill

Exemptions may apply. For details, visittelstra.com/billpay.

Understanding my bill

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

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How can I monitor and manage my usage?

You receive SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data allowance.

To check your usage:

Find out how to check your usage at telstra.com/myusage

FairPlay Policy

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Need help? We're here for you

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation. This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

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FAQs

What is a critical information summary? ›

Page reading time: 1 minute. A document supplied by a telecommunications provider that contains information about what you will pay and what you will get for your money. The information is presented in the same way so you can easily compare one provider's price and service with others.

What happens when I reach my data limit Telstra? ›

Extra data replaces the excess data usage rates that in the past would've been charged when you went over your data allowance. Extra data is now included with all of Telstra's mobile and mobile data plans and automatically gives you a 1GB block of data for $10 when you go over your monthly allowance.

Is Telstra getting rid of prepaid? ›

If you're already registered and using Telstra Air today, you will be able to continue to use Telstra Air until your Pre-Paid service is moved to our new platform after 1 January 2021. We'll be in contact with you before we move your Pre-Paid service to our new platform.

How much does Telstra charge per minute? ›

national calls – 39¢ connection fee and 89¢ per 60 seconds or part. A 2-minute standard national mobile call costs $2.17 (incl.

What happens if I run out of data on my phone? ›

You'll still be able to browse the web but playing videos and movies won't work. Your full internet speed will return at the beginning of the next billing month, when your data plan resets. Some providers allow you to go over your allowance without slowing your connection.

What happens if I exceed my mobile data? ›

If it's on your digital cable plan, the provider may throttle your bandwidth to slow data flow, or they may add a surcharge or upgrade your plan. If it's a cloud service, you may simply not be able to save more data, or the provider may upgrade your plan.

What uses up most of my data? ›

What uses the most data on your mobile device? Streaming HD video content is by far the biggest perpetrator when it comes to draining your monthly mobile data allowance, however it's the combination of everything you do your mobile device which adds up to your overall data threshold.

How long does Telstra keep your number if you dont recharge? ›

You'll have 6 months to recharge. If you don't recharge within that time, your service will be deactivated, and you'll lose your mobile number.

What does $30 Telstra Pre-Paid get you? ›

$30 for 30GB

Get 30GB data on your first three recharges, 10GB on your fourth when you activate on Telstra Pre-Paid Mobile plan. For use in Australia within 28 days. Activate or first recharge by 28 November 2022, third recharge by 24 January 2023, fourth by 27 February 2023.

Do Telstra SIM cards expire? ›

Your Pre-Paid SIM card will be automatically be deactivated 6 months after the expiry date of your last recharge.

How do you write a critical summary? ›

What is a 'critical summary'?
  1. Based upon what your sources said, provide potential answers to your Key Inquiry Question and Sub-Questions.
  2. Mention specific sources by name and outline their strengths and weaknesses.
  3. Use correct in-text referencing when providing direct and indirect quotes from sources.

What is critical information structure? ›

The Information Technology Act of 2000 defines “Critical Information Infrastructure” as a “computer resource, the incapacitation or destruction of which shall have debilitating impact on national security, economy, public health or safety”.

How long is a critical summary? ›

A critical review is generally one to four pages in length and has a structure similar to the one given here. Starts with opening sentences that state the writer, the title and give a brief explanation of the topic of the text. The aim of the text and a summary of the main findings or key argument are presented.

What is the difference between summary and critical summary? ›

When writing a summary, you simply have to retell the highlights of the subject , be it a research article or a literary piece, in a direct, clear, and concise manner; whereas when writing a critical analysis, you have to assess and offer criticisms toward the subject .

How do you end a critical summary? ›

Conclusion
  1. Restate your overall opinions of the text (summarise your important points but do not repeat your words exactly. Use different words and phrases).
  2. Briefly present recommendations if this is appropriate for the review.
14 Oct 2018

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